Contact
Welcome to MVP Shop. We’re here to help with anything related to your order, our products, or your shopping experience. Below you’ll find the best way to reach us and what to expect when you do.
Email Support
Our primary support channel is email. We respond to every inquiry, in the order received, during business hours.
- Email: support@mvpshopsports.com
- Response time: 24–48 business hours
- Business hours: Monday–Friday, 9:00–18:00 (Mexico City time, UTC−6)
- Closed: Saturdays, Sundays, and Mexican public holidays
Messages received outside business hours are answered the next business day.
What to Include in Your Message
To help us resolve your issue as quickly as possible, please include the following in your first email:
- Your order number (it starts with #, format: #1234)
- The email address used at checkout
- A clear description of your question or issue
- Photos, if your message is about damage, defects, or a wrong item received
- Tracking number, if your message is about delivery
Including this information from the start often saves a full back-and-forth and lets us help you in a single reply.
Common Reasons to Contact Us
Whatever your reason, write to support@mvpshopsports.com. Below is what we typically help with:
- Order status and tracking — if your tracking has not updated for more than 10 business days, or if you have questions about expected delivery dates.
- Address corrections — please contact us within 12 hours of placing your order.
- Order cancellations — please contact us within 12 hours of placing your order; see our Refund Policy for details.
- Returns and refunds — all returns require prior authorization (an RMA number); see our Refund Policy.
- Damaged or defective items — contact us within 7 days of delivery with photos.
- Customization questions — questions about custom names, numbers, sizing, or production timelines for personalized items.
- Product questions — sizing, materials, fit, or anything else about our products.
- Wholesale or bulk orders — please mention “Wholesale Inquiry” in your subject line.
- Press, partnerships, or business inquiries — please mention the topic in your subject line.
- Privacy requests — data access, correction, or deletion requests under our Privacy Policy.
Before You Contact Us
Many common questions are already answered in our store policies, which may give you an immediate answer:
- Shipping Policy — processing times, shipping windows by region, customs and duties, lost/stolen packages.
- Refund Policy — return windows, RMA process, refund timelines, what is and is not eligible for return.
- Terms of Service — the agreement between you and MVP Shop when placing an order.
- Privacy Policy — what information we collect and your rights regarding it.
If your question is covered by one of these, you’ll often find your answer faster than waiting for a reply.
Disputes and Chargebacks
If you have any concern about a charge on your statement, please contact us first at support@mvpshopsports.com. We can almost always resolve issues faster than a payment dispute can be processed — and a chargeback filed without prior contact bypasses our ability to help you. See Section 14 of our Terms of Service for more detail.
Business Information
- Business name: MVP SHOP
- Registered name: BIASI LLC
- Online store: mvpshopsports.com
We are an online-only retailer and do not operate a walk-in storefront. All orders, inquiries, and returns are handled remotely through the contact methods listed above.
This contact page was last updated on May 7, 2026.
